Being a Manager – Part 1

This program walks the newly promoted manager through the steps necessary to be successful quickly. It will cover the following areas in-depth;

•Managing is a state of mind – not just a title

•The 7 strategic components of being a manager

•Understanding who you work for

•The traps you can get caught in as a manager

•Are you leading the parade or supporting them from behind?

•How to say NO without devastating them

•Rewarding and Celebrating success

•Becoming a 3 way listener

•The A, B, C’s of being a manager

If you are new to management or just need some new thoughts and ideas, this course is for you.

Being a Manager, Part 2 – Working with upper Management

This program is designed to work with existing managers and teach them how to effectively work with upper management. This course covers;

•Why you were promoted from the upper management perspective

•The traps you can fall into when reporting back to upper management

•Why NO is a good word

•The A, B, C’s of being a manager

•Providing solutions – not more problems

•Trading “Monkeys”

•Using clarifying statements

•Learning and playing the question game

•The 7 strategic components of being a manager